Answers to all your questions


When you have selected your plan type, filled the registration form (selecting a primary care provider from the hospitals in the network) and your ID card has been handed over to you, you simply visit your elected physician whenever you need to access medical services.

Every Member of staff and eligible family members as determined by your company policy.

Yes you can change your plan type at the renewal of your policy which would be annually.

The family plan covers an individual, a spouse, and four children under the age of 21 years.

Yes, you are covered for emergency stabilization on all plans. A medical emergency is an accidental injury or the sudden and unexpected onset of a condition requiring immediate medical or surgical intervention.

Yes, you can access care without your identification card. A letter of introduction to the hospital will be mailed to you and the hospital prior to the delivery of your HMO card. Please contact our customer care centre for assistance.

Yes, you can access care. When you travel out of state or perhaps you are in dire need of medical care and you are not in close geographical proximity to your hospital, you can access care via the other hospitals in the network.

You send in your complaints by calling our 24/7 customer care representative on 01 460 6790, 01 6310038, 0800METROHEALTH (080063876432584), 08090235478 or by sending an e-mail to;

We have a wide network of providers and, we would advise that you choose a health care provider near where you live or work. Our contact centre is available 24 hours daily to help you with your choice of a health provider.

You are only allowed to change your Primary Care Provider once a month and the change will be effected from the 1st day of the subsequent month.

At the beginning of the health plan period, you will receive a health plan handbook in hard and electronic form which contains the medical benefits covered. Kindly Contact our call centre to validate the plan benefits.

There is none because the HMO plan operates just the same as a regular insurance policy. The premium is not refundable.

No, each family member may choose a different primary care physician.

Inform MetroHealth HMO and a replacement ID card will be produced for you at a cost of N500 only.


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