World Patient Safety Day, 17 September 2019
On the first-ever World Patient Safety Day on 17 September 2019, WHO will launch a global campaign to create awareness of patient safety and urge people to show their commitment to making healthcare safer.
Patient safety is the absence of preventable harm to a patient during the process of health care and reduction of risk of unnecessary harm associated with health care to an acceptable minimum.
134 million adverse events occur each year due to unsafe care in hospitals in low- and middle-income countries, contributing to 2.6 million deaths annually
15% of hospital expenses can be attributed to treating patient safety failures in OECD countries
4 out of 10 patients are harmed in the primary and ambulatory settings; up to 80% of harm in these settings can be avoided
$42 billion Medication errors cost an estimated 42 billion USD annually
The theme for the year is “SPEAK UP FOR PATIENT SAFETY!”
MetroHealth HMO Patient Rights and Responsibility
Member Rights
– The member has the right to information about the health plan, its benefits, policies, and participating providers.
– The member has a right to voice complaints and grievances about the health plan or care provided, and to receive a timely response.
– The member has the right to choose providers, within the limits of the plan network, including the right to refuse care from specific providers.
– The member has the right to participate in decision making regarding his/her health care. This right includes unrestrained clinical dialogue between participating providers and members.
– The member has the right to be treated with respect, dignity, and privacy.
– The member has the right to confidential treatment of medical information and the right to have access to his/her medical record in accordance with applicable laws.
– The member has the right to reasonable access to medical services.
– The member has the right to receive health care services without discrimination based on race, colour, religion, gender, sexual orientation, or national origin.
Member Responsibilities
– Members have the responsibility to review all benefit and membership materials carefully and to follow the regulations pertaining to the health plan.
– Members have the responsibility to communicate, to the extent possible; information participating providers need in order to care for the member.
– Members have the responsibility to follow instructions and guidelines given by participating providers. This responsibility includes consideration of the possible consequences of failure to comply with recommended treatment.
– Members have the responsibility to treat others with the same respect and courtesy expected for oneself.
– Members have the responsibility to keep scheduled appointments or to give adequate notice of delay or cancellation.
